Remember this post? The one where my day was ruined by a McDonald’s breakfast? Someone from McDonald’s later contacted me, and asked for my contact info. I didn’t expect anything from it, really, but I did send my information.

Rob came home with the mail today and I had mail from McDonald’s Incorporated. There was a very polite letter stating that:

Our employees receive extensive training to ensure they provide 100 percent total customer satisfaction. We also have very specific procedures in all aspects of our restaurant operations to ensure you have a great visit. Your description of your experience is certainly not indicative of the service that we strive to present to each of our customers. I’m sorry that we fell short of our customer satisfaction commitment to you.

Along with the letter, there were coupons for a free breakfast, and a free lunch.

It’s good to see that they follow through on customer complaints.